Privacy Policy

This Privacy Policy, together with our Cookie Policy, sets out the terms and provides information on the manner in which the company “LINDIAN DREAM SINGLE MEMBER P.C.” (hereinafter referred to as “we”) collects, uses, discloses, stores and otherwise processes personal data relating to its customers (hereinafter referred to as “Customers”, “Guests” and/or “you”) and the visitors of its website https://lindiandreamresort.com. The Company recognises the importance of the protection of personal data and is committed to processing such data in compliance with the General Data Protection Regulation (GDPR).

The data controller responsible for the processing of your personal data is “LINDIAN DREAM SINGLE MEMBER P.C.”, with registered offices at G Septemvriou 144, Central Sector of Athens, 11251, Athens, Greece.
Please read this Privacy Policy carefully in order to understand our practices regarding the processing of your personal data. If you do not agree with the terms of this Privacy Policy, you should refrain from providing us with your personal data; however, the provision of certain personal data may be necessary in order to enable you to use our accommodation and related services. By providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and that your personal data may be collected, used, disclosed and stored in accordance with the terms and purposes set out herein, in compliance with the General Data Protection Regulation (GDPR).

1. COLLECTION OF PERSONAL DATA

We may process personal data concerning you when you visit or use our website, utilise our accommodation services, or otherwise interact with us. The personal data we collect may be categorised as follows: (i) information provided voluntarily; (ii) information collected automatically; (iii) information required on a mandatory basis; and (iv) information collected in more limited circumstances.

I. INFORMATION PROVIDED VOLUNTARILY

We will collect and process personal data relating to you where you voluntarily provide such data to us in connection with the following activities:
a) completing forms on our website;
b) completing a physical registration card;
c) contacting us by telephone or in person;
d) communicating with us by letter, e-mail, or via social media;
e) subscribing to receive services from us (including newsletters)
f) requesting promotional or marketing information;
g) participating in surveys, competitions, or prize draws; or
h) submitting or contributing content to us.
The categories of personal data that may be collected include, without limitation:
a) your name, gender, residential and business contact details, professional title, e-mail address, telephone number, date and place of birth, nationality, passport and visa details, payment information, travel history, details of accompanying travellers; information concerning marital status, family members;
b) information relating to food allergies, dietary requirements, special requests, and preferences disclosed by you;
c) dates of stay and related charges;
d) information relating to the purchase or delivery of products or services;
e) personal preferences, which may include significant anniversaries, preferred activities during your stay, and preferences demonstrated through your use of online services;
f) reviews, feedback, and opinions relating to our brand;
g) information received from third parties through whom you have made bookings or reservations; and
h) any other personal data that you voluntarily choose to provide to us.
Where you provide us or our service providers with personal data relating to third parties (for example, where you make a reservation on behalf of another individual), you confirm that you are authorised to disclose such data and that you consent to its processing in accordance with this Privacy Policy.
We do not collect or process special categories of personal data (including data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, health data, criminal convictions, or trade union membership), except where such data is voluntarily provided by you or where processing is required under applicable law.
Any medical or other special category data provided by you may be processed, where permitted or required by applicable law or on the basis of your explicit consent, solely for the purpose of accommodating your needs and providing the requested services. Under no circumstances will such data be processed for marketing or profiling purposes. Such data is disclosed only to third-party service providers acting as data processors, and only to the extent necessary for the provision of the relevant services. By submitting such information or making related requests, you expressly consent to the sharing of your personal data for these purposes.

II. INFORMATION COLLECTED AUTOMATICALLY

When you access our website, we may also collect certain information by means of cookies and other automated technologies. The information collected through such means may include, without limitation:
a) date and time of access;
b) IP address from which the request originates;
c) domain name;
d) browser type and operating system (where made available by the browser);
e) referring page URL (where made available by the browser);
f) requested resource;
g) status of the request;
h) approximate geographic location; and
i) language preferences.

III. INFORMATION REQUIRED ON A MANDATORY BASIS

The provision of certain personal data is required in order to access and use our services. Failure to provide such data will result in our inability to deliver the requested services.

IV. INFORMATION COLLECTED IN MORE LIMITED CIRCUMSTANCES

In more limited circumstances, we may also collect visual and audio data, including images, video recordings, and voice recordings, through the recording of telephone conversations or other communications (for example, for customer service quality monitoring purposes) and the use of closed-circuit television (CCTV) systems installed in public areas of our premises, such as lobby areas.